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Warranty

Our Warranty Policy

At Good Rotations, we sell the best bikepacking gear that is designed to last for many years of use. All of our products are covered by their manufacturer's warranty.  While we are bound by the limits of each brand's warranty, we strive to only offer brands that we feel offer a reasonable level of support.

We will work directly with you to process any of your warranty claims.  Occasionally it may be more convenient to process warranties directly with the manufacturer. See the Warranty by Brand section below.

Warranty Limitations

  • Normal wear and tear from regular long-term usage.
  • Issues resulting from a crash or other impact.
  • Issues resulting from improper maintenance.
  • Issues from improper mounting or use other than intended for the product.
  • Warranty coverage only applies to the original purchaser of the product.

Warranty Claim Process

  1. Email us at hello@goodrotations.co and include the following:

    • Your Good Rotations order number or an image of the receipt.

    • Your current return address.

    • Your warranty claim with all important details about the product issue.

    • Attached photos that show the product issue.

  2. Upon receiving your claim, we start the process.

    • We’ll acknowledge the claim as soon as we can and let you know if we need any more information.

    • Please allow 1-2 weeks for our initial review of the claim.

      • For some claims, we’re able to verify them ourselves while others require communication with the manufacturer.

  3. We’ll proceed with the initial review of the claim:

    • If your claim is denied, we’ll explain why and let you know if we can offer any options for discounts or paid repairs.

    • If your claim is confirmed, we will email you a return shipping label or in some cases proceed with sending you a replacement without receiving the item back.

  4. Upon receiving the warrantied item back, we will confirm the warranty claim.

    • In the rare event that a warranty is denied upon inspection, we will communicate with you and return the item if you would like it.

  5. After the final warranty verification, we will send you a replacement or repair and return the repaired item.

Warranty Policy by Brand

The following warranty details are for our core brands. Warranty details for all other products can be supplied on request.

Apidura

Bombtrack

Brooks England

Ortlieb

  • All Ortlieb Bags are backed by a 5-year warranty against defects in material and manufacturing.

Revelate Designs

  • All Revelate Designs Bags are backed by warranty against defects in material and manufacturing.
  • Revelate Designs warranty policy: Revelate bags are made from high quality materials and will stand up to the use for which they are designed. In standing by this guarantee, Revelate Designs provides a warranty to the original owner on all products purchased through authorized sources against defects in materials and workmanship. If any issue arises regarding materials or workmanship please contact us via email for evaluation and return instructions.
  • What the Revelate Designs warranty doesn’t cover: damages involving zipper wear, general wear and tear, improper use & improper mounting (seat bag damage due to tire hits or tire-rub holes, handlebar damage), alterations made by owner, damages due to accident or caused by uses other than intended. Bikepacking gear is intended for off-road use and ultimate adventures. Constant use or heavy intermittent use will cause your bags to develop character. If your bag needs extra love, we (Revelate Designs) will do our best to repair it at a reasonable cost (labour & materials) and put it back in service.

Salsa

  • All Salsa bags are backed by a 1-year warranty against defects in material and manufacturing. All Salsa components are backed by a 3-year warranty.

Schwalbe

SP (Shutter Precision)

Soma

Schmidt SON

Travail

Voile